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Procedures and Policies

Supported Study Procedures

Last updated: 27 October 2022

Contents

  1. INTRODUCTION
  2. WHAT IS SUPPORTED STUDY?
  3. SCOPE
  4. PURPOSE
  5. CONFIDENTIALITY
  6. STAGES OF INTERVENTION
    6.1 Who can instigate the procedure?
    6.2 Emerging concerns – Stage 1
    6.3 Meeting
    6.4 Failure to engage
  7. CONTINUING OR SERIOUS CONCERNS
    7.1 Supported Study Review Panel
    7.2 Notification of Supported Study Review Panel outcomes
    7.3 Supported Study Co-ordinators for Stage 2
    7.4 Student approved for Stage 2
  8. STAGE 2
    8.1 Meeting
    8.2 Failure to engage
    8.3 Review meeting
  9. STAGE 3
    9.1 Significant or ongoing concerns
    9.2 Referral to Stage 3
    9.3 Case Conference Membership
    9.4 Case Conference meeting
    9.5 Stage 3 Outcomes
    9.6 Student Appeal against the Decision
    9.7 Periodic Review
  10. TAKING ACTION IN THE EVENT OF AN EMERGENCY
  11. REQUEST FOR MEDICAL EVIDENCE REGARDING SUPPORTED STUDY
  12. RETURNING TO STUDY
  13. APPENDIX 1 SUPPORTED STUDY REFERRAL FORM
  14. APPENDIX 2 STUDENT MEDICAL CONSENT TO SHARE FORM

1. Introduction

This procedure outlines the support available to students experiencing difficulties due to their physical, mental, or emotional wellbeing, which have a significant impact on their overall wellbeing and/or studies.

This procedure has been developed as an alternative to the Investigatory Procedures for Student Matters / Disciplinary Procedures for Student Matters. The University however reserves the right to invoke either the Investigative or Disciplinary procedures where students’ health or behaviour poses a risk of harm to either themselves or others, or where aspects of the Student Code of Conduct have been breached.  For some professional programmes it may be necessary to invoke Fitness to Practise Procedures instead of, or in addition to, this procedure.

It is possible that a student’s mental, emotional, or physical wellbeing is so extreme that the student needs emergency assistance outside of these procedures.  In such cases, staff should advise the student to contact emergency services or external support agencies such as the Samaritans.  Please refer to the Student Welfare Guide for University Staff.

2. What is Supported Study?

Supported Study Procedures (SSP) relate to the additional support required to enable a student to fully and satisfactorily participate in relation to their academic studies and student life at the University.

The University is committed to supporting students’ wellbeing, to sustain progress in a supportive environment and recognises that positive approach is sometimes required in order to assist an individual during a period of need while being mindful of the need to ensure all are safe.

3. Scope

These procedures:

4. Purpose

These procedures will be invoked where there have been significant concerns raised regarding a student’s health, wellbeing, or behaviour. It should be noted that for some professional programmes it may be necessary to invoke Fitness to Practise Procedures in addition to, or instead of, these procedures. This may arise as a result of a series of issues accumulating over a period of time or as a result of a single incident/circumstance including but not restricted to:

Examples of when the procedures may be used include:

5. Confidentiality

During the procedure, confidentiality must be maintained as far as is consistent within the stage.

All information obtained within the process of the procedure will be held in accordance with Data Protection legislation and the Student Privacy Notice.

Students must note that information about their situations will be dealt with sensitively and will be kept confidential, except where the disclosure is necessary to progress the procedure or implement an intervention.

6. Stages of intervention

There are three stages of intervention. Students may be supported at any stage and may remain at that stage or progress up or down through the stages depending on whether the cause for concern escalates or is improved as a result of actions taken.

Early intervention in student health, wellbeing/behaviour and recommendations for support can avoid a crisis situation. If a member of staff is unsure as whether to make a referral, they should seek advice and discuss their concern with the Head of Student Wellbeing or Student Welfare Lead.  This may be done anonymously if needed.

  1. Stage 1 – emerging concerns where a student’s health, behaviour, mental or emotional wellbeing is causing concern that may be adversely affecting or have the potential to affect their own or other student’s studies or personal physical or mental health and wellbeing but does not present an immediate crisis. Initial support is best delivered through the Personal Tutor in conjunction with the Academic Course Leader and Senior Tutor.
  2. Stage 2 – continuing or serious concerns where a student’s behaviour, mental or emotional wellbeing is not improving despite stage 1 intervention or they are refusing to access support, or their behaviour is adversely affecting their own or other students’ studies or personal physical or mental health and wellbeing.  For some professional programmes it may be necessary to invoke Fitness to Practise Procedures in addition to, or instead of, completing stage 2 of this procedure. 
  3. Stage 3 – significant or persistent concerns that a student’s behaviour, mental or emotional wellbeing is not improving, despite a stage 2 intervention or a student’s behaviour is seriously adversely affecting their own or other students’ studies or personal physical or mental health and wellbeing.  For some professional programmes that require fitness to practise it is likely that the student would need be referred to Fitness to Practise Procedures in addition to, or instead of, completing stage 3 of this procedure.

6.1 Who can instigate the procedure?

Stage 1 may be initiated by anyone who has primary responsibility and/or knowledge of the student.  This includes but is not limited to:

Stage 2 may only be initiated by the Senior Tutor or member of second line support service within Student Services.  Applications for referral are completed via the Supported Study Referral Form and submitted for review to the Head of Student Wellbeing.

Stage 3 may only be initiated by the Head of Student Wellbeing or in rare cases where the severity disclosed on the Supported Study Referral Form entry into Supported Study Procedures may be approved at stage 3.

Note: For relevant professional programmes, Fitness to Practise Procedures may need to be considered in addition to, or instead of this procedure. 

6.2 Emerging concerns – Stage 1

An appropriate member of staff should approach the student or find an opportunity to raise and discuss specific issues with them in a supportive and understanding manner.  This would usually be a member of staff with primary responsibility and/or knowledge of the student such as a Personal Tutor, Academic Course Leader, or Student Services Helpzone Adviser as appropriate.  At this point, action plans, referrals and management are not formally part of Supported Study.

6.3 Meeting

The nature of the concerns should be clearly identified to the student via a formal discussion either in person or if this is not practical or the student won’t agree to meet, then via phone, MS Teams, or email.  At the meeting or in the email/telephone discussion the nominated person will:

The intention is to encourage the student to engage with their studies, their life as a student and with other fellow students, to access available support and/or modify behaviour, as appropriate.  It is likely that the student will respond positively, and where appropriate, co-operate fully, access the available support, or modify behaviour.

6.4 Failure to engage

In cases where the student is invited but fails to attend a stage 1 meeting:

7. Continuing or serious concerns

A student may present with serious concerns or have already been supported under stage 1.  Discussions should be held with the student to discuss the concerns and the impact upon both themselves and other students.  The student should be advised of the availability of further support through Supported Study Procedures, and they should be informed that a referral is being made on their behalf.  The Senior Tutor or member of Student Services staff must submit the Supported Study Referral Form for consideration by the Supported Study Review Panel.  See Appendix 1

Note: For relevant professional programmes, Fitness to Practise Procedures may need to be considered in addition to, or instead of this procedure. 

7.1 Supported Study Review Panel

The Head of Student Wellbeing will hold fortnightly Supported Study Review Panel Meetings to review referrals from staff.  The Supported Study Review Panel shall consist of the following:

The panel may seek information or advice from others within the University to ascertain current engagement with support services.

The Supported Study Review Panel will consider each individual student case referred in relation to health, behaviour, mental or emotional wellbeing and its impact to determine its recommendations.

The outcomes available to the panel are:

  1. no action required
  2. referral to the University Instigated Withdrawal Procedures
  3. student to be supported within the school, or by a first line support service, under stage 1 with guidance issued
  4. student to be admitted into the Supported Study Procedure Stage 2 – SSP Co-ordinator allocated
  5. student to be admitted into the Supported Study Procedure Stage 3

The Panel may also suggest to the School that Fitness to Practise Procedures (if relevant) are considered in addition to, or instead of, this procedure.

7.2 Notification of Supported Study Review Panel outcomes

7.3 Supported Study Co-ordinators of Stage 2

7.4 Student approved for Stage 2

Stage 2 of the procedure is used where there is continued and ongoing concern following stage 1 or when there is significant concern about a student’s health, wellbeing, behaviour, safety and/or ability to engage with their academic programme.

The Supported Study Co-ordinator allocated to the student should email them to invite to attend a meeting at least 2 working days before the meeting but where possible longer.  The email should include:

8. Stage 2

8.1 Meeting

The first meeting should include introductions and an opportunity to put the student at ease.  An explanation of the Supported Study Referral should be explained to the student with emphasis on the procedure not seeking to be punitive.  The Supported Study Co-ordinator should provide the student with the opportunity to discuss what they feel might be impacting on their overall wellbeing and/or academic studies.  During the meeting the Supported Study Co-ordinator will:

8.2 Failure to engage

In cases where the student is invited but fails to attend a stage 2 meeting:

See Appendix 4 Failure to engage

8.3 Review meeting

Subsequent meetings held by the Supported Study Co-ordinator should include:

9. Stage 3

9.1 Significant or ongoing concerns

Stage 3 of the procedure is used where there are serious or persistent concerns about a student’s health, wellbeing and/or behaviour, safety (of self or others) or ability to study and cope at University. For some professional programmes that require fitness to practise, it is likely that the student would need to be referred to the Fitness to Practise Procedures in addition to, or instead of, completing Stage 3 of this procedure.

In most cases, escalation to this level will have followed support at stages 1 and 2 and where all other options for support have been exhausted.  In some cases however, a referral into Stage 3 (or Fitness to Practise Procedures) may be necessary:

The Head Student Wellbeing will discuss the matter with the Student Registrar, and if in agreement, will call a ‘Case Conference’ to discuss the situation. The Student Registrar may also suggest to the School that Fitness to Practise Procedures (if relevant) are considered in addition to, or instead of, this procedure.

9.2 Referral to Stage 3

The student will be notified in writing of their referral to Stage 3 by the Head of Student Wellbeing and be invited to attend a separate meeting to explain:

The Head of Student Wellbeing will document any relevant information provided by the student such as:

9.3 Case Conference Membership

Present at the Case Conference will be at least 4 from the following:

As well as relevant staff from:

9.4 Case Conference meeting

Where possible the objective of the case conference will be to ensure that the University has considered all possible options to enable the student to continue at University.  The meeting will consider:

In situations where an enforced interruption of study is deemed appropriate, the meeting should make explicit what is required in order for the student to be permitted to return to their studies.

The Head Student Wellbeing will inform the Student Registrar of the outcome from the Case Conference. 

9.5 Stage 3 Outcomes

9.5.1 Continuation of Studies

If the agreed recommended action is for the continuation of studies, an Enhanced Action Plan will be formulated using the recommendations from the Case Conference panel. This plan will have a review date from the outset, and the consequences of not adhering to the Action Plan will be explicit. A copy of the agreed Action Plan will be submitted to the Student Registrar. Members of the Case Conference panel will need to review the progress made once the Enhanced Action Plan has been agreed and implemented. This review should take place at an appropriate time, based on the plan and the timings of the academic year.

The student will be invited to meet with the Head Wellbeing to receive and discuss the recommended actions from the Case Conference. The student will be invited to bring along a person to support them at the meeting. 

9.5.2 Enforced Interruption of Studies

If the agreed recommended action is an enforced interruption of studies, the Head Wellbeing will make that recommendation to the Student Registrar.  If in agreement, the Student Registrar will arrange to temporarily interrupt the student with immediate effect and request Student Services Helpzone staff to process the interruption of studies. The Student Registrar will then inform the student in writing of his/her decision regarding the enforced interruption of studies; and subsequently inform University Executive and the Chair of Council within 10 working days.

In cases of an enforced interruption of studies, the following must be informed:

Manager as appropriate)

9.5.3 Incomplete Assessments

If an enforced interruption of studies has been recommended at the Stage 3 Case Conference Meeting, the panel will consider the impact of any incomplete assessments held against the students record.

Following a detailed review of the students’ academic profile by the Senior Tutor, a recommendation for ‘W’ grades will be considered by the Head of School, and if approved, applied to outstanding assessments that would otherwise result in a ‘FAIL’ due to the enforced interruption of studies. Existing module grades and any fails recorded prior to the interruption, will not be changed.  ‘W’ grades will not appear on the students’ transcript and will not be counted for progression.

‘W’ grades, do not imply a fee-waiver has been applied. If the panel has recommended that a fee-waiver is applied due to extreme extenuating circumstances, an application to the Head of School should be made by the Senior Tutor.  The decision of a fee waiver rests with each Head of School and is not guaranteed. 

Future registrations against that module/assessment will be subject to charges according to the Tuition Fee Policy at the point of resumption of studies unless the Head of School has approved a fee waiver and communicated this to Finance and Planning.

9.6 Student Appeal against the Decision

A student may appeal against the outcome from the Case Conference within 10 working days of the issue of notification confirming the decision.  The appeal should be submitted in writing via email to the Pro Vice Chancellor Governance and Student Affairs.

Upon receipt of the letter the Pro Vice Chancellor Governance and Student Affairs or nominee will respond to the student within 10 working days. The decision of the Pro Vice Chancellor Governance and Student Affairs or nominee (after consulting with expert opinion) will be final.

Valid grounds for appeal are limited to the following:

  1. that evidence is available which, for good and reasonable cause, the student was unable or unwilling to bring to the attention of the Panel previously.
  2. that there has been a relevant and significant error in the operation of procedures of the Supported Study Procedure that has disadvantaged the student.
  3. that the decision was unreasonable and/or a disproportionate sanction was imposed that was inconsistent with normal implementation of these procedures.

9.7 Periodic Review

Any enforced interruption of studies will be subject to periodic review by the Pro Vice Chancellor Governance and Student Affairs or nominee. Such periodic review may include consideration of medical evidence from the University’s Medical Officer and academic advice from the Pro Vice-Chancellor, Academic Enhancement and Research.

10. Taking action in the event of an emergency

In cases involving an emergency, where there is a perceived threat to the health and safety of the student or to other students or staff, decisions about any immediate actions that may be required will be delegated to the Student Registrar.

If the Student Registrar decides there is a risk to the health and safety of the student, other students or staff, the following actions are:

The student will be informed of the decision in writing as soon as practicable with information regarding the student’s right to request a review of the decision. 

11. Request for medical evidence regarding supported study

There may be occasions for a medical report to be requested in order to support a referral to Stage 2 or provide additional information by a Case Conference at Stage 3. The Head of Student Wellbeing or Student Welfare Lead will obtain consent from the student and request an independent medical report using the Student Medical Consent to Share form in Appendix 2

12. Returning to study

The requirements of a student returning to study should be made clear to the student at the time of their suspension.

In all cases, the student will be asked to provide satisfactory evidence that they have overcome the original difficulties and are well enough to return to study.  This must be in the form of independent medical evidence from a recognised health professional who is familiar with the student’s original difficulties resulting in their enforced interruption.  The report must also provide their assessment of any potential impact returning to study might have and support requirements.

Reports evidencing a student’s fitness to resume their studies should be forwarded to the Head of Student Wellbeing at least 20 working days prior to re-enrolment, or by the date specified as part of the outcomes of the Case Conference where there are specific course requirements. 

The Case Conference Panel will review the evidence and confirm (or deny) acceptance to enable studies to be resumed within 10 working days of receipt of evidence.

Any students returning to study from a period of enforced interruption of studies, who were being supported through these procedures, will return at a stage deemed appropriate by the Supported Study Review Panel.  Consideration and recommendations will be given to the ongoing support needs of the returning student. 

The Supported Study Co-ordinator will arrange to meet the student to ensure that their needs are being considered, support options explored and put in place with any relevant actions plans and timescales for review.

13. Appendix 1 Supported Study Referral Form

14. Appendix 2 Student Medical Consent to Share Form

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