{"id":2242,"date":"2020-10-22T13:04:50","date_gmt":"2020-10-22T13:04:50","guid":{"rendered":"https:\/\/www.glos.ac.uk\/information\/?post_type=ht_kb&#038;p=2242"},"modified":"2026-03-03T11:16:13","modified_gmt":"2026-03-03T11:16:13","slug":"appeals-and-complaints","status":"publish","type":"ht_kb","link":"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/appeals-and-complaints\/","title":{"rendered":"Academic Appeals and Student Complaints"},"content":{"rendered":"\n<h2 class=\"heading wp-block-heading is-2 is-2--mobile\">\u200bAcademic appeals and student complaints<\/h2>\n\n\n\n<p>The university&#8217;s procedures follow a set of formal guidelines to which students and staff of the university must adhere.<\/p>\n\n\n\n<h3 class=\"heading wp-block-heading is-2 is-2--mobile\">Academic appeals<\/h3>\n\n\n\n<p>Our appeals procedures are based on a set of assessm\u200bent principles.<\/p>\n\n\n\n<p>Please note that academic appeals are not allowed on the grounds that in your view you should have been awarded a higher mark.<\/p>\n\n\n\n<p>Appeals are considered only if they meet the required grounds.<\/p>\n\n\n\n<p>If you wish to submit an academic appeal please read the procedures below:<\/p>\n\n\n\n<section class=\"acf-block acf-block--reference no-mt no-mb       \" style=\"border-color:#a5a2a2\">\n\t<div class=\"container\">\n\t\t<div class=\"columns is-flex is-vcentered is-marginless\">\n\t\t<div class=\"column is-narrow\">\n\t\t\t\t\t<span\n\t\t\t\tclass=\"reference-icon is-block\"\n\t\t\t\tstyle=\"\n\t\t\t\t\tdisplay:inline-block;\n\t\t\t\t\twidth:24px;\n\t\t\t\t\theight:24px;\n\t\t\t\t\tbackground-color:#1ca691;\n\t\t\t\t\tmask: url('https:\/\/www.glos.ac.uk\/information\/wp-content\/themes\/glos--parent\/resources\/dist\/img\/icons\/reference\/link.svg') no-repeat center;\n\t\t\t\t\tmask-size: contain;\n\t\t\t\t\"\n\t\t\t\taria-label=\"link icon\"\n\t\t\t\ttitle=\"Reference is a link\"\n\t\t\t><\/span>\n\t\t<\/div>\n\t\t\t<div class=\"column\" style=\"color:#000!important\">\n\t\t\t\t<p><a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/academic-appeals-procedure\/\">Academic appeals procedure<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"acf-block acf-block--reference no-mt no-mb       \" style=\"border-color:#a5a2a2\">\n\t<div class=\"container\">\n\t\t<div class=\"columns is-flex is-vcentered is-marginless\">\n\t\t<div class=\"column is-narrow\">\n\t\t\t\t\t<span\n\t\t\t\tclass=\"reference-icon is-block\"\n\t\t\t\tstyle=\"\n\t\t\t\t\tdisplay:inline-block;\n\t\t\t\t\twidth:24px;\n\t\t\t\t\theight:24px;\n\t\t\t\t\tbackground-color:#1ca691;\n\t\t\t\t\tmask: url('https:\/\/www.glos.ac.uk\/information\/wp-content\/themes\/glos--parent\/resources\/dist\/img\/icons\/reference\/download.svg') no-repeat center;\n\t\t\t\t\tmask-size: contain;\n\t\t\t\t\"\n\t\t\t\taria-label=\"download icon\"\n\t\t\t\ttitle=\"Reference is a download\"\n\t\t\t><\/span>\n\t\t<\/div>\n\t\t\t<div class=\"column\" style=\"color:#000!important\">\n\t\t\t\t<p><a href=\"https:\/\/cmsr-web-assets.glos.ac.uk\/wp-content\/uploads\/sites\/129\/2026\/01\/07113741\/academic-appeals-form-jan-26.docx\" target=\"_blank\" rel=\"noopener\">Academic appeals form<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<h2 class=\"heading wp-block-heading is-2 is-2--mobile\">Student complaints<\/h2>\n\n\n\n<p>If you wish to submit a student complaint please read the procedures below:<\/p>\n\n\n\n<section class=\"acf-block acf-block--reference no-mt no-mb       \" style=\"border-color:#a5a2a2\">\n\t<div class=\"container\">\n\t\t<div class=\"columns is-flex is-vcentered is-marginless\">\n\t\t<div class=\"column is-narrow\">\n\t\t\t\t\t<span\n\t\t\t\tclass=\"reference-icon is-block\"\n\t\t\t\tstyle=\"\n\t\t\t\t\tdisplay:inline-block;\n\t\t\t\t\twidth:24px;\n\t\t\t\t\theight:24px;\n\t\t\t\t\tbackground-color:#1ca691;\n\t\t\t\t\tmask: url('https:\/\/www.glos.ac.uk\/information\/wp-content\/themes\/glos--parent\/resources\/dist\/img\/icons\/reference\/link.svg') no-repeat center;\n\t\t\t\t\tmask-size: contain;\n\t\t\t\t\"\n\t\t\t\taria-label=\"link icon\"\n\t\t\t\ttitle=\"Reference is a link\"\n\t\t\t><\/span>\n\t\t<\/div>\n\t\t\t<div class=\"column\" style=\"color:#000!important\">\n\t\t\t\t<p><a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/student-complaints-procedure\/\" target=\"_blank\">Student complaints procedures<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"acf-block acf-block--reference no-mt no-mb       \" style=\"border-color:#a5a2a2\">\n\t<div class=\"container\">\n\t\t<div class=\"columns is-flex is-vcentered is-marginless\">\n\t\t<div class=\"column is-narrow\">\n\t\t\t\t\t<span\n\t\t\t\tclass=\"reference-icon is-block\"\n\t\t\t\tstyle=\"\n\t\t\t\t\tdisplay:inline-block;\n\t\t\t\t\twidth:24px;\n\t\t\t\t\theight:24px;\n\t\t\t\t\tbackground-color:#1ca691;\n\t\t\t\t\tmask: url('https:\/\/www.glos.ac.uk\/information\/wp-content\/themes\/glos--parent\/resources\/dist\/img\/icons\/reference\/download.svg') no-repeat center;\n\t\t\t\t\tmask-size: contain;\n\t\t\t\t\"\n\t\t\t\taria-label=\"download icon\"\n\t\t\t\ttitle=\"Reference is a download\"\n\t\t\t><\/span>\n\t\t<\/div>\n\t\t\t<div class=\"column\" style=\"color:#000!important\">\n\t\t\t\t<p><a href=\"https:\/\/cmsr-web-assets.glos.ac.uk\/wp-content\/uploads\/sites\/129\/2025\/07\/11094136\/STUDENT-COMPLAINTS-FORM-Jul-25.docx\" target=\"_blank\" rel=\"noopener\">Student complaints form<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"acf-block acf-block--reference no-mt no-mb       \" style=\"border-color:#a5a2a2\">\n\t<div class=\"container\">\n\t\t<div class=\"columns is-flex is-vcentered is-marginless\">\n\t\t<div class=\"column is-narrow\">\n\t\t\t\t\t<span\n\t\t\t\tclass=\"reference-icon is-block\"\n\t\t\t\tstyle=\"\n\t\t\t\t\tdisplay:inline-block;\n\t\t\t\t\twidth:24px;\n\t\t\t\t\theight:24px;\n\t\t\t\t\tbackground-color:#1ca691;\n\t\t\t\t\tmask: url('https:\/\/www.glos.ac.uk\/information\/wp-content\/themes\/glos--parent\/resources\/dist\/img\/icons\/reference\/download.svg') no-repeat center;\n\t\t\t\t\tmask-size: contain;\n\t\t\t\t\"\n\t\t\t\taria-label=\"download icon\"\n\t\t\t\ttitle=\"Reference is a download\"\n\t\t\t><\/span>\n\t\t<\/div>\n\t\t\t<div class=\"column\" style=\"color:#000!important\">\n\t\t\t\t<p><a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/group-complaint-consent-form\/\" target=\"_blank\">Group complaints consent form<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you have any questions regarding the academic appeals and student complaints processes, please view&nbsp;the&nbsp;<a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/academic-appeals-and-student-complaints-frequently-asked-questions\/\">frequently asked questions<\/a>.<\/p>\n\n\n\n<p>For further advice regarding academic appeals and student complaints please contact&nbsp;<a href=\"mailto:appealsandcomplaints@glos.ac.uk\">appealsandcomplaints@glos.ac.uk<\/a>.<\/p>\n\n\n\n<p>For advice on dealing with matters relating to harassment or bullying please view the&nbsp;<a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/harassment-procedures-guidance-for-students\/\" target=\"_blank\" rel=\"noreferrer noopener\">Student Harassment Procedures<\/a>.<\/p>\n\n\n\n<h2 class=\"heading wp-block-heading is-2 is-2--mobile\">Public complaints<\/h2>\n\n\n\n<p>The University of Gloucestershire is committed to providing the highest level of service for its students and other members of the public who may have contact with the university, and it values feedback from individuals on their interactions with, and observations of, the institution.&nbsp;<\/p>\n\n\n\n<p>It is recognised that, on occasion, legitimate complaints may be raised by individuals in relation to services or facilities provided by the university. The institution takes complaints very seriously and acknowledges that lessons can be learnt from them, enabling the university to continue to improve and enhance the quality and effectiveness of its services.<\/p>\n\n\n\n<p>To lodge a formal complaint you must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Have attempted to resolve the issue through approaching the person(s) directly responsible for your area of concern, and after using local procedures, have good reason to consider that the matter has not been satisfactorily resolved<\/li>\n\n\n\n<li class=\"\">Complete the&nbsp;<a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/public-complaints-form\/\" target=\"_blank\" rel=\"noreferrer noopener\">public complaints form<\/a>&nbsp;and submit this within three months of the last incident relating to the problem occurring (unless special circumstances can be claimed) setting out the grounds of your complaint and desired outcomes.<\/li>\n<\/ul>\n\n\n\n<p>If you wish to submit a public complaint please read the procedures below.<\/p>\n\n\n\n<section class=\"acf-block acf-block--reference no-mt no-mb       \" style=\"border-color:#a5a2a2\">\n\t<div class=\"container\">\n\t\t<div class=\"columns is-flex is-vcentered is-marginless\">\n\t\t<div class=\"column is-narrow\">\n\t\t\t\t\t<span\n\t\t\t\tclass=\"reference-icon is-block\"\n\t\t\t\tstyle=\"\n\t\t\t\t\tdisplay:inline-block;\n\t\t\t\t\twidth:24px;\n\t\t\t\t\theight:24px;\n\t\t\t\t\tbackground-color:#1ca691;\n\t\t\t\t\tmask: url('https:\/\/www.glos.ac.uk\/information\/wp-content\/themes\/glos--parent\/resources\/dist\/img\/icons\/reference\/link.svg') no-repeat center;\n\t\t\t\t\tmask-size: contain;\n\t\t\t\t\"\n\t\t\t\taria-label=\"link icon\"\n\t\t\t\ttitle=\"Reference is a link\"\n\t\t\t><\/span>\n\t\t<\/div>\n\t\t\t<div class=\"column\" style=\"color:#000!important\">\n\t\t\t\t<p><a href=\"https:\/\/www.glos.ac.uk\/information\/knowledge-base\/public-complaints-procedure\/\" target=\"_blank\">Public complaints procedures<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"acf-block acf-block--reference no-mt no-mb       \" style=\"border-color:#a5a2a2\">\n\t<div class=\"container\">\n\t\t<div class=\"columns is-flex is-vcentered is-marginless\">\n\t\t<div class=\"column is-narrow\">\n\t\t\t\t\t<span\n\t\t\t\tclass=\"reference-icon is-block\"\n\t\t\t\tstyle=\"\n\t\t\t\t\tdisplay:inline-block;\n\t\t\t\t\twidth:24px;\n\t\t\t\t\theight:24px;\n\t\t\t\t\tbackground-color:#1ca691;\n\t\t\t\t\tmask: url('https:\/\/www.glos.ac.uk\/information\/wp-content\/themes\/glos--parent\/resources\/dist\/img\/icons\/reference\/download.svg') no-repeat center;\n\t\t\t\t\tmask-size: contain;\n\t\t\t\t\"\n\t\t\t\taria-label=\"download icon\"\n\t\t\t\ttitle=\"Reference is a download\"\n\t\t\t><\/span>\n\t\t<\/div>\n\t\t\t<div class=\"column\" style=\"color:#000!important\">\n\t\t\t\t<p><a href=\"https:\/\/cmsr-web-assets.glos.ac.uk\/wp-content\/uploads\/sites\/129\/2024\/12\/10145032\/PUBLIC-COMPLAINTS-FORM.docx\" target=\"_blank\" rel=\"noopener\">Public complaints form<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>\u200bAcademic appeals and student complaints The university&#8217;s procedures follow a set of formal guidelines to which students and staff of the university must adhere. Academic appeals Our appeals procedures are based on a set of assessm\u200bent principles. Please note that academic appeals are not allowed on the grounds that in your view you should have [&hellip;]<\/p>\n","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"schools":[],"campuses":[],"subject_area":[],"ht-kb-category":[252],"ht-kb-tag":[],"class_list":["post-2242","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-complaints"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/ht-kb\/2242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/users\/116"}],"replies":[{"embeddable":true,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/comments?post=2242"}],"version-history":[{"count":74,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/ht-kb\/2242\/revisions"}],"predecessor-version":[{"id":20368,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/ht-kb\/2242\/revisions\/20368"}],"wp:attachment":[{"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/media?parent=2242"}],"wp:term":[{"taxonomy":"schools","embeddable":true,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/schools?post=2242"},{"taxonomy":"campuses","embeddable":true,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/campuses?post=2242"},{"taxonomy":"subject_area","embeddable":true,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/subject_area?post=2242"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/ht-kb-category?post=2242"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.glos.ac.uk\/information\/wp-json\/wp\/v2\/ht-kb-tag?post=2242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}