University celebrates jump in student satisfaction

 The university is celebrating a rise in the satisfaction of its students, according to the 2018 National Student Satisfaction Survey (NSS) published today (27 July).

Published: 27/07/2018 16:59

​The university is celebrating a rise in the satisfaction of its students, according to the 2018 National Student Satisfaction Survey (NSS) published today (27 July). The university's overall satisfaction score has risen from 84% in 2017 to 86%.  That ranks the university in joint 36th place out of 156 universities and HE colleges in the UK, above most Russell Group universities*. 

The university's overall satisfaction result places it:

  • three percentage points ahead of the higher education average (83%), which is the University's best result for at least a decade, and
  • three percentage points higher than the University's benchmark (also 83%), calculated by the Office for Students as the expected result for a university with its student profile.

Across the eight clusters of questions in the NSS survey, the University achieved better results than the higher education average in the questions related to learning opportunities; assessment and feedback; academic support; learning community; and the student voice.

Across the entire survey, the University of Gloucestershire achieved satisfaction rates at or above the sector average on 22 out of the 27 questions asked in the survey.

This latest news adds to the growing reputation of the University of Gloucestershire reflected in national league tables and official Government datasets.  In May this year's Guardian University Guide saw the University of Gloucestershire rise a further nine places (following an eight place rise for 2018) to rank equal 55th out of 121 universities in the UK. Full story available here. Then a few weeks ago the Government's latest release of Destination of Leavers of Higher Education (DLHE) and Longitudinal Educational Outcomes (LEO) results revealed further improvements in the career prospects of graduates from the University of Gloucestershire. Full story available here.

Vice-Chancellor, Stephen Marston, said:
“This jump in student satisfaction is excellent news for the University of Gloucestershire.  The National Student Survey is a key indicator of how well a university is meeting the needs of its students.  It is based entirely on views of students who are about to finish their studies.  It is a great tribute to the commitment and hard work of our staff that the University has performed so well this year, rising to joint 36th place. 

“Our commitment to our students is to give them outstanding support for their learning, and to enable them to go on to successful careers and rewarding lives.  Today's results, coming on top of some excellent recent employment data, show we are making real progress towards achieving those goals".

*Data taken from Times Higher Education