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Student Support

We offer a range of services, information and support to make your time at university as easy as possible.

Support is always on hand

Our outstanding student support teams offer 1-to-1, confidential advice whenever you need it.


You’ll find a Helpzone on every campus. They’re the first place to visit or contact if you need support with any aspect of student life. Please use the details below to book an appointment before you visit to help us maintain social distancing during Covid19 restrictions.

Francis Close Hall: 01242 714444 ext 1
Oxstalls: 01242 714444 ext 2
Park: 01242 714444 ext 3

“There are times when the workload feels overwhelming and impossible, but the university offers a lot of help. Students should make use of the Helpzones which have been such a tremendous support to me during my time at university.”

Amelia ChiewAnimation graduate​​​

Information for parents and carers

We understand that you want your child or young person to achieve their best and fulfill their potential at university which is why we are committed to providing a supportive and positive environment for all. The services outlined on this page are in place to support students should they face any challenges while they’re here. The university also works closely with a number of local and statutory services where necessary and appropriate to provide a wider support network.

Student Services colleagues who facilitate many of our support services communicate closely with each other (within the bounds of confidentiality) to provide comprehensive and holistic support for students facing personal or academic difficulties.

Contacting the university

UK data protection legislation and university policy prohibit the disclosure of an individual’s information to a third party. This means that staff members at the university are unable to give any information about a student currently studying at the university to a third party. In this instance a third party would include parents, carers, family members, friends etc. All universities in the UK follow similar guidelines and are bound by the same legislation.

Information that staff are not be able to share includes a student’s academic progress, wellbeing, or attendance, for example. For this reason, we encourage parents and students to keep in regular contact regarding these and similar topics.

In certain exceptional circumstances and with the student’s written consent, we may communicate with a third party if the university deems it to be in the interests of those concerned.

What to do if you have concerns

If you have concerns about your son or daughter, in the first instance you should encourage them to contact Student Services.

If you are concerned about the wellbeing of your child or young person, you can make contact with the university by calling Student Services via our Helpzone Service on 01242 714444 or by email at

We will take details of the student in question, contact them on your behalf to let them know that you have contacted us, and ask them to get in touch with you.

The onus will be on the student to contact the person who raised the original concern and staff will not generally get back in touch with them.

While staff cannot talk to you about your child or young person, they are able to listen to your concerns and give generic advice and information where appropriate.

In an emergency

If an emergency takes place on campus, appropriate staff will contact next of kin (without the student’s permission), if it is deemed appropriate. This would normally be on the advice of emergency services.

In summary

The university takes the pastoral care of students very seriously, but it does not have parental responsibility and can only offer support if approached by the student. In cases where the student is thought to be at risk, appropriate action will be taken by those concerned. Please note that this is rare.