Guidelines and regulations
We welcome staff, students and visitors to the libraries and will provide a range of support for your learning activities. In order to ensure that all our users benefit from our services and that the libraries are pleasant and safe places in which to work, users are expected to conduct themselves in a responsible and courteous manner.
- Respect and courtesy – treat other users and library staff with respect and consideration.
- Noise – use appropriate areas: quiet or group study, and do not cause any disturbance to other people using the library.
- Mobile phones – have your phone on silent while in the library and do not make or receive calls except in designated areas.
- Eating and drinking – you may have soft drinks in re-sealable containers. Food may not be consumed in the libraries except in the designated areas.
- Tidiness - place litter in the bins provided and leave your work area clear for others to use when you leave.
- Damage and theft – any vandalism or unauthorized removal of library property will be formally recorded as part of the university disciplinary procedures. For further details please read the student code of conduct.
- Computers – are to be used for academic purposes only. Please refer to the acceptable use policy for further details.
Please also note:
- Remember to log out and remove your memory stick when you leave a PC. Computers should not be left logged on and unattended.
- Personal belongings - all items are left at the owner’s risk.
- Children – All children under the age of 16 must be accompanied by an adult who will be responsible for their conduct.
- Any individual found to be in breach of these regulations may be subject to disciplinary procedures or the termination of library membership.
Use of library resources and facilities entails compliance with copyright law and the terms of the licences granted by copyright agencies and third party suppliers of academic material.
The university’s copyright licence allows limited photocopying and scanning from printed material such as books and journals for academic purposes only (advice and guidance can be found in each library).
Copying for commercial use is prohibited and where such use is discovered, the individual may subject to disciplinary procedures or the termination of library membership.
Use of library resources
Details of borrowing entitlements, fines and charges, inter library loan allowances and external membership fees can be found on MyGlos and Staffnet.
Your comments and views
Please help us to improve our services by sending us your suggestions, comments and feedback. We welcome feedback on good service as well as suggestions for improvement.
Our formal feedback processes include:
- Comments and responses displayed in Libraries
- Email and web-based feedback
You can also talk to individual members of staff.
If you have suggestions for improvements, please let us know by using either the printed comment cards or online facility, and we will consider your suggestions.
We hope that, if you do experience dissatisfaction with the service you receive, any problems can be resolved by speaking to the staff on duty at the time. If you are not satisfied that the problem has been resolved, you may wish to make a formal complaint.
We aim to:
- Treat all complaints seriously
- Resolve complaints promptly where possible
- Learn from complaints and take action to improve our services
How to make a complaint
Complaints can be sent to us by email
. Please provide as much relevant information as possible and include your contact details so that we can deal with your complaint as quickly as possible.