Source: www.glos.ac.uk. All Rights Reserved. 2026 University of Gloucestershire
Last updated: 4 December 2025
The University’s visa advice service is delivered by International Student Services.
International Student Services are located within the Student Centres at FCH and Oxstalls campuses. They can be contacted at [email protected] or on +44 (0)1242 714 844.
Advice can be given on the following:
All advice is offered in good faith, based on information that you provide about your current situation. Whilst every effort is made to ensure that the advice given is accurate, the requirements relating to visas are complex and change frequently, often at short notice. We cannot therefore accept responsibility for any errors or omissions in information or advice given, for consequences arising from the use of our advice, or for decisions made by the Home Office or other agencies regarding immigration applications.
The adviser must advise within the limits of their competence and/or authority. If the adviser considers that your case requires advice or guidance that exceeds these limits, you will be referred to an appropriately qualified professional, either internal or external to the university.
The adviser will only withdraw from a case if it is in the best interests of the student. If the adviser does consider it necessary to withdraw from your case, you will be informed in writing and, where possible, referred to an appropriately qualified professional.
The adviser must not act where there is a real or potential conflict of interest between them and the student. The adviser must explain fully and clearly to the student any circumstances in which they might have any personal interest or advantage in acting for them and, if necessary, make a referral to another adviser, member of staff, or appropriately qualified professional.
International Student Services are committed to providing a service where equality of opportunity is a reality for all students. We aim to ensure that no student receives unfair or unlawful treatment due to age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race (including colour, nationality, ethnic or national origin), religion or belief, sex, or sexual orientation.
During your appointment the adviser may make notes on your enquiry and the information and advice they provide.
After the appointment, the adviser should send you an email confirming what was discussed and detailing any advice that may have been given. The adviser should also create a written record of what was discussed and store this securely on your student record.
The visa advice service operates in accord with the 1998 Data Protection Act. This Act aims to ensure that personal information is used in a way that is fair to individuals and protects their rights.
You have the right to confidentiality, meaning that any information received will not be disclosed to anyone outside International Student Services without your express permission. The only exceptions to this are:
We may decide it is in your best interests to contact an external organisation, such as the Home Office or the UK Council for International Student Affairs (UKCISA), for further advice or guidance about your case – wherever possible we will advise you if we intend to do this. However, there may be occasions when this is not practical, and in these circumstances we would act under the assumption that, by coming to us for help, you are allowing us to resolve your situation the most effective way we can.
Please note that, although International Student Services work in an open-plan office environment, there are enclosed office spaces available for private discussion. If you wish to discuss matters in private, please mention this to the adviser either at the start of your appointment or when booking your appointment, and appropriate arrangements will be made.
The provision of immigration advice is regulated by the Immigration Advice Authority (IAA), previously known as the Office of the Immigration Services Commissioner. The IAA protects seekers of immigration advice through regulation, enforcement and promoting best practice.
The University of Gloucestershire is authorised to provide immigration advice and services by abiding with IAA regulations, including their Code of Standards and Guidance on Competence.
The University of Gloucestershire is a member of the UK Council for International Student Affairs (UKCISA). All services and advice provided by International Student Services are in accordance with the UKCISA Code of Ethics.
Only members of International Student Services are qualified and authorised to give immigration advice at the University of Gloucestershire. Where the level of immigration advice required is beyond their scope you will be referred to an appropriately qualified legal professional. Contact details of some of the relevant organisations can be found at the bottom of this page.
We welcome your feedback and invite suggestions for how we might improve and develop the service we provide. The most effective way to submit feedback is by emailing comments to [email protected].
If you have a complaint regarding our service, please let us know and we will do our best to resolve the matter swiftly and informally.
If you are still unhappy, the university has a formal Student Complaints Procedure. The first stage of this procedure is to put your complaint in writing to the Student Complaints Officer, who provides an initial response. If, after the Student Complaints Officer has investigated, the matter has still not been resolved to your satisfaction, you are advised to write to the Academic Registrar to request that your complaint be heard by a Student Complaints Review Panel. If you remain dissatisfied with the outcome of the Student Complaints Review Panel, you are entitled to contact the Office of the Independent Adjudicator for Higher Education (OIA). Please be aware that the OIA will only consider cases once the University’s own internal complaints and appeals procedures have been exhausted.
If your complaint is specific to a piece of immigration advice you have been given, please note that you can make a complaint to the IAA irrespective of whether or not you have made a complaint to the University.
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