Please note this module descriptor is indicative of the structure of this course and may be subject to change.
The module will examine the concepts and practicalities of running a modern business operation. It will provide students with an exposure to operational business issues as an underpinning base of knowledge for other modules in the business management field. The module provides a content and context for students to prepare a valid research plan and undertake a project in response to a business management problem.
1. Introduction to Operation Management
2. Operation Strategy
3. Planning and Control
4. Product and Service Design
5. Capacity and Demand Management
6. Inventory Management
7. Supply Chain Management
8. Project Management: Private and Public Sector
9. Performance Measurement
10. Processing Mapping
11. Developing Service Concept
12. Designing Customer Experience
13. Managing Customer Expectations and Perceptions
14. Operation Sustainability Policy
15. Operation Practice: Research Project
A student passing this module should be able to:
Marks for each individual student in group work will be adjusted based on the individual student’s overall contribution. The approximate equivalent word count contribution per individual for the group work is 500 words (reflected in approximately 3 minutes presentation). Please note that is only an approximation and may vary depending on the number of individuals per group.
A course map contains a list of the individual study units, called modules, that you study to complete your course. Some modules are compulsory, but you can sometimes choose modules outside your core area of study which interest you.
A module is a self-contained, individual unit of study. The module descriptor provides various details about the module including who the module tutor is, what you will be studying, how you will be assessed and what you will have learned once you have completed the module.
Course maps and module descriptors from previous years can be found in the Course Resources Archive.
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