BM5101: Managing Business Operations

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Please note this module descriptor is indicative of the structure of this course and may be subject to change.

BM5101: Managing Business Operations

Module Title Managing Business Operations
Module Code BM5101
Module Tutor Ryan Curtis
School Business School
CAT Points 30
Level of Study 5
Brief Description

The module will examine the concepts and practicalities of running a modern business operation.  It will provide students with an exposure to operational business issues as an underpinning base of knowledge for other modules in the business management field.  The module provides a content and context for students to prepare a valid research plan and undertake a project in response to a business management problem.

Indicative Syllabus

1.     Introduction to Operation Management

2.     Operation Strategy

3.     Planning and Control

4.     Product and Service Design

5.     Capacity and Demand Management

6.     Inventory Management

7.     Supply Chain Management

8.     Project Management: Private and Public Sector

9.     Performance Measurement

10.  Processing Mapping

11.  Developing Service Concept

12.  Designing Customer Experience

13.  Managing Customer Expectations and Perceptions

14.  Operation Sustainability Policy 

      15. Operation Practice: Research Project

Learning Outcomes

A student passing this module should be able to:

  1. Critically examine the management of resources within the organisation (PLO1, 4).
  2. Evaluate the differences between extractive, manufacturing, service based and public sector organisations and the issues they face (PLO1, 4).
  3. Evaluate the nature of customer relationships and service delivery and their financial implications (PLO2, 4).
  4. Discuss the contribution that IT applications can make to business efficiency (PLO1, 4).
  5. Investigate the role of KPIs and Performance Measurement in providing timely business feedback (PLO1, 2, 4).
Learning and Teaching Activities Scheduled Contact Hours: 60
Independent Learning Hours: 240
Assessment (For further details see the Module Guide) 001: 30% Coursework: Individual, standard written: 1500 words or equivalent
002: 30% Coursework: Individual, standard written: 1500 words or equivalent
003: 40% Coursework: Group work, standard, written: 3000 words or equivalent
Special Assessment Requirements

Marks for each individual student in group work will be adjusted based on the individual student’s overall contribution. The approximate equivalent word count contribution per individual for the group work is 500 words (reflected in approximately 3 minutes presentation). Please note that is only an approximation and may vary depending on the number of individuals per group.

Indicative Resources The current reading list can be found in the Module Guide, which your lecturer should make available via Moodle.

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