A key purpose of this module is thus to encourage learners to develop a strong sense of self-awareness and of their own strengths and weaknesses as managers and colleagues. The module is primarily concerned with the development of skills that are pivotal to successful management practice and to effective leadership and for post graduate study. These include thinking and decision-making skills, the management of financial information, managing budgets, a range of team working and interpersonal skills and others associated with developing personal effectiveness and credibility at work. The module also seeks to develop further more-specialised skills that are of particular significance to effective higher-level people management and provides opportunities for applied learning and continuous professional development.
- Self-awareness, dimensions of personality and individual differences, time management, personal organising skills, stress management; principles of continuous professional development; professional and ethical approaches to self-management at work.
- Characteristics of effective teams and team-building, assertiveness, interpersonal communication, effective negotiation, handling emotion and conflict, written, verbal and non-verbal communication, networking, negotiating; organisational politics and the need to act in a politically astute and ethical manner to secure HR objectives; liaising with customers.
- Systematic and evidence-based decision-making, testing ideas, creative and team-based decision-making, evaluating evidence and options, ethical decision-making; communicating and justifying decisions; proactive approaches to problem-solving; consulting skills.
- Effective supervision and team leadership, coaching and mentoring, effective delegation, resolving conflict between team members, positively motivating others to raise their level of performance; chairing meetings and co-ordinating discussions; leading and facilitating change; providing direction; influencing thinking and decision-making on the part of others.
- Structure, content and interpretation of simple balance sheets, profit and loss accounts and trading statements; ratio analysis; basic costing concepts and techniques; cash flow and cash budgets; budgetary planning and control.
- Information-handling skills, commonly used IT applications and software packages, statistical techniques and the presentation of statistical data.
- Selection interviewing, appraisal interviewing, disciplinary interviewing; delivering training, making presentations; project management; managing poor performance (including absence, lateness and incompetence).
- Accessing and evaluating published research evidence, critical thinking, developing and justifying original arguments, referencing the work of others, effective essay and report-writing; effective revision and examination preparation.