Please note this module descriptor is indicative of the structure of this course and may be subject to change.
This module extends the student's knowledge of package software by introducing the features and facilities that enable easy to use, package-based applications to be built. Students will gain practical experience of using macro/procedure languages in Office applications. Students will investigate the benefits and the drawbacks of customising applications. In addition students will gain an understanding of the integration and implementation problems of systems development, to analyse training needs of end users and develop materials associated with that training requirement. They will understand the concepts of customer support and the role of 'Help Lines' in the implementation phase of systems development and the principles of software and systems configuration management.
This module builds on the introductory work on software packages at level 4 and allows the students to gain experience of producing small event-driven IT systems in Office applications via practical exercises. In addition the module will discuss the nature and background of the Help Desk including Help Desk processes and procedures; technical writing and documentation using work-based/vocational examples; Help Desk resources, security, user training; information gathering techniques and tools; Help Desk metrics; Health & Safety issues.
By the end of the module, students should be able to:
A course map contains a list of the individual study units, called modules, that you study to complete your course. Some modules are compulsory, but you can sometimes choose modules outside your core area of study which interest you.
A module is a self-contained, individual unit of study. The module descriptor provides various details about the module including who the module tutor is, what you will be studying, how you will be assessed and what you will have learned once you have completed the module.
Course maps and module descriptors from previous years can be found in the Course Resources Archive.
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