Last updated: 12 September 2023
We welcome staff, students and visitors to the libraries and will provide a range of support for your learning activities. In order to ensure that all our users benefit from our services and that the libraries are pleasant and safe places in which to work, users are expected to conduct themselves in a responsible and courteous manner.
Use of library resources and facilities entails compliance with copyright law and the terms of the licences granted by copyright agencies and third-party suppliers of academic material.
The university’s copyright licence allows limited photocopying and scanning from printed material such as books and journals for academic purposes only (advice and guidance can be found in each library).
Copying for commercial use is prohibited and where such use is discovered, the individual may subject to disciplinary procedures or the termination of library membership.
Details of borrowing entitlements, fines and charges, inter library loan allowances and external membership fees can be found on MyGlos and Staffnet.
Please help us to improve our services by sending us your suggestions, comments and feedback. We welcome feedback on good service as well as suggestions for improvement.
Our formal feedback processes include:
You can also talk to individual members of staff.
If you have suggestions for improvements, please let us know by using either the printed comment cards or online facility, and we will consider your suggestions.
We hope that, if you do experience dissatisfaction with the service you receive, any problems can be resolved by speaking to the staff on duty at the time. If you are not satisfied that the problem has been resolved, you may wish to make a formal complaint.
Complaints can be sent to us by email. Please provide as much relevant information as possible and include your contact details so that we can deal with your complaint as quickly as possible.