Hospitality Manager (Chartered Manager)

Academic, Personal and Professional Development
This module gives learners the means of developing their knowledge, skills and behaviours for academic, personal and professional Development. Apprentices are equipped with an understanding of the value of reflective practice, and how reflection can be used as the basis for meaningful personal and professional development.

Leadership and Management in an Organisational Context
Being equipped with the knowledge, skills and behaviours to manage and lead in a variety of organisational settings is essential for individual success.

This module has been designed to help learners to develop or sharpen their professional edge and enhance their personal effectiveness.

Apprentices evaluate the impact of an organisation’s structure and governance on management and leadership. They explore theoretical models, as well as management and leadership styles and approaches.

Managing Finance
Financial management skills are essential for all managers. Financial acumen enhances decision making, which in turn supports management of projects, tasks, and functional areas. This module has been designed to enhance the learner’s confidence and credibility in financial management, which will translate into improved management skills. The module enables learners to understand how financial systems within organisations operate. Apprentices evaluate the sources of finance for organisations and understand the principles for setting and managing budgets in line with regulatory and organisational guidelines.

Live Management Enquiry Project
Without research business can stagnate. This module begins by highlighting a range of contemporary management challenges and mega trends. The aim is for the learner to develop the confidence to conduct a small-scale management enquiry project which could have an impact on organisational practice. Learners focus their project on a topic relevant to their chosen discipline area. 

Enterprise and Innovation
This module aims to introduce learners to the concepts of enterprise and innovation, building a foundation of knowledge and relevant skills, competencies, and behaviours.

The Global Business Environment
After introducing elementary concepts of the business organisation, this module examines the interaction between the global external environment and business organisations. There is a focus on the political, economic socio-cultural, technical and digital environmental factors at local, national, international, global and industry levels.

Understanding the Experience Economy
This module is designed to introduce the scope of the international experience economy in terms of the events, hospitality and tourism industries. It will offer an opportunity for students
to explore the nature and value of experiences and consider the hallmarks of professional experience management.

Marketing Principles
This module introduces the philosophical underpinnings and first principles of marketing; and the fundamental tools to provide a superior customer value proposition vis-a-vis its competitors. Problem-centred learning is achieved via students developing a rudimentary marketing plan for a product/service of their choice.

Creating and Delivering Operational Plans
The ability to translate organisational objectives into operational plans is an essential management skill. This module uses the context of the operations function in businesses to show how understanding the strategic direction of the organisation is the first stage in the operational planning process. It then focuses on the knowledge and skills required to create and deliver operational plans in an operations function. This includes the need to set key performance indicators, monitor quality and outcomes against the plan, understand the strategic relationship of supply chain management, implement contingency planning and risk assessments, and know how to effectively report on findings.

Applied Management Skills
This module explores the types and purposes of stakeholder relationships and the skills required to manage them effectively. It supports learners in understanding the nature of contemporary people management in its broader context, including product markets, business strategy, labour markets, organisations, occupational structures, industry sectors and national business systems. It offers apprentices the opportunity to develop practical people management skills with a focus on effective negotiation, managing conflict, managing organisational change, effective recruitment and selection, and developing and leading people.

Accounting for Finance and Decision Makers
This module builds upon Year 1 content by equipping future business managers from any specialist area with the tools they will need to assist in their ability to make informed management decisions and to communicate effectively with finance specialists. It focuses on techniques for measuring and managing business performance, making effective and informed decisions, and reporting to stakeholders.

Leadership within Organisations
Leadership theories and followership concepts underpin understanding of effective coaching and mentoring.  These are important skills for a leader to develop in order to enhance the skills, knowledge, talents, and potential of individuals as part of an organisational learning and development strategy.

On this module leaners consider a range of leadership theories and their application in a range of different contexts. They then explore principles and practices of delivering coaching and mentoring, and the impact these techniques can have in the development of a high-performance culture.

Managing Projects to Achieve Results
The ability to manage practical and research projects is a vital skill for all managers. This module focuses on the knowledge and skills required to manage practical and research projects successfully and overcome risks, problems and challenges. It requires the learner to evaluate the methods and tools for planning tasks and activities, as well as know how to implement and manage project activities, build stakeholder relationships, manage resources and risk, monitor progress and report on outcomes with a view to improving an aspect of future business performance

Applied Sustainable Management in Events, Hospitality and Tourism
This module is designed to develop learners understanding of the sustainable management of events, hospitality and tourism, exploring a range of management areas through the lens of the experience economy.

Marketing Experiences
This module introduces the concept and practice of experiential marketing and the marketing of experiences within the context of hospitality, tourism, events and sports management industries.

Apprentices will review the underpinning principles of product and service marketing and examine how these have developed towards contemporary practices of experiential marketing.

Learners will investigate digital marketing platforms and apply principles, concepts and techniques of marketing in practice.

Live Project Management
This module explores the fundamental components associated with effective project management, including alternative approaches to planning, execution and operations. Learners research, plan and manage a real work-based project and are challenged to consider how project management success can be judged. The module focuses specifically on the importance of research and planning.

Strategic Management of People and Change
The aim of this module is to enable learners to understand the rationale for a strategic approach to people management and change in the workplace. Apprentices are encouraged to reflect critically on the nature and process of people strategy and change in organisations. This module provides an insight into the essential management and leadership skills required, in addition to how employees may be developed to deliver a people strategy and manage change effectively.

Strategic Business and Management
The module examines strategic decision-making through an investigation of external and internal environments, strategic options and implementation. It enables learners to develop an understanding of business strategy formulation and implementation in terms of theory, practice and policy. It builds upon prior learning in years one and two, providing a holistic perspective of how organisations determine their strategic direction.

Strategic Career Development
This module is designed to support final year students in shaping their personal professional brand and developing their critical understanding and strategic approach to a range of employability opportunities.

It covers things such as: continuing professional development with nuanced soft skills and the significance of emotional intelligence; pitching and personal branding; and building a strategic professional network.

Contemporary Issues in Hotel and Tourism Management
This module focuses on current, up-to-date issues and modern management practices within the sector. Learners are given the opportunity to critically evaluate contemporary issues within their chosen field. By the end of the module, they will be able to express qualified opinions on many contemporary issues and consider future implications for the sector.

International Hotel and Tourism Management
This module explores the factors contributing to strategic success in the hotel and tourism sectors, drawing on concepts and techniques of strategic management. Learners examine how hotel and tourism organisations can analyse and respond to macro- and micro-environmental influences, as well as a highly competitive global marketplace.

Apprentices will evaluate the competitive advantage to be gained through approaches such as: strategic market positioning; effective management of vertical/ horizontal integration; and corporate diversification.

The Global Experience Economy
This module critically explores the nature of the experience economy as a global phenomenon. Learners will critique responsible management within this context, with particular focus on the social, financial and environmental impacts of the events, hospitality and tourism industries.

Chartered Manager Applied Project
Without research businesses can stagnate. The aim of this module is for learners to conduct management research which will have an impact on organisational practice. It is expected that learners will plan and manage a genuine project in their workplace, or an academic enquiry relevant to an identified business need or challenge.