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Governance and Structure

​​​​​The University Executive Committee is responsible for all matters associated with the development and management of the university.

Customer Service Charter 2021/22

Last updated: 19 August 2021

Introduction

One of the University’s core values is ‘Service’, as such it has been agreed that the institution should develop a set of customer service standards that our students can expect to receive.

This Customer Service Charter sets out the standards of service you can expect from the University.

The Customer Service Standards are centred on five core themes:

1. Excellent delivery and service

We will:

2. Communications

We will:

3. Accessibility of information

We will:

4. Values

We will:

5. Encouraging feedback

We will:

More information

More details and a wide range of further useful University information can be found on our Student Charter pages.

We hope that you find this Customer Service Charter useful and relevant, and we would welcome your suggestions on how we could improve it. You can give such feedback either through the Students’ Union or your elected student representatives, or by email: studentservices@glos.ac.uk.

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